Frequently Asked Questions
Will my print look exactly like the image on the website?
Please bear in mind that due to different monitor settings, resolutions and computer configurations, plus the limited spectrum of colours that a monitor can display, the colours and/or brightness of your print may be slightly different from the image seen on the screen. However in this instance what you get will always be more vibrant and detailed than what can be shown on the website.
Depending on which size print you choose the image may also have to be cropped slightly - however, this process is done by hand to ensure that no important areas of the image are lost.
How long does it take to print my order?
All items (other than Clearance) are manufactured 'on demand'. Once I receive your order I manually create a digital file copy of my image to fit the product dimensions - including any border preference - and then forward this to the relevant print lab for printing, manufacture and despatch; depending on the time of day your order is received and the number of orders to be processed this can take anywhere from 1 to 12 hours. Print Only orders are usually shipped within 1-3 business days of my request, mounted and Dibond prints within 3-4 business days and canvases and framed prints within 6-8 business days. For orders made before 12 noon Monday - Friday (GMT, excluding holidays) your order is guaranteed to be placed with the print lab the same day.
Do you ship outside of the UK, Channel Islands and Eire?
Yes. Shipping is charged at cost and depends on the size, weight and destination of the package. Forms to request a shipping cost are available throughout the website.
How long does delivery take?
The current shipping times are shown on each of the product pages.
The print is a gift - can I have it sent directly to the recipient?
Prints are shipped without any paper invoices so you can opt to have the print delivered anywhere as a gift by completing the 'Alternate Shipping Address' section during checkout. Please note that the destination address cannot be changed once the order has been shipped. The shipping charges are calculated based on the delivery address.
How will my prints and mounted prints be packaged?
Any photo print smaller than 20” will be sent flat in a cardboard envelope or box with protective rigid packaging. All photo prints larger than and including 20” prints will be sent in purpose-made print tubes depending on the size and quantity of the prints ordered. Mounted, Dibond Mounted and Canvas prints are packaged in bespoke size corrugated cardboard boxes with protective corners and individual wrapping to ensure they arrive safely.
Where is my order?
As soon as your order ships, you will receive an email confirmation including tracking details to the mail address that you provided when you placed your order.
What happens if my print doesn't arrive?
Please allow the delivery times given for the product for your print to arrive. If you have not received your items after this time please contact firstname.lastname@example.org and I will investigate. If the parcel has been confirmed lost with the couriers a replacement will be re-printed and dispatched free of charge.
What happens if there's a production fault with my print / it is damaged in transit?
In the unlikely event that your order does not reach you in perfect condition then please notify me within 24 hours of receipt so I can contact the manufacturing photo lab to investigate the issue. Please notify me by emailing email@example.com quoting your ORDER ID which can be found in your confirmation email. You should also attach images of the damaged products and/or packaging. Depending on the circumstances you will either receive a replacement or a full refund of the price paid.
For full information about what to do if your print is at fault/damaged please see my Terms & Conditions.
What is your cancellation/return policy if I change my mind?
Due to the bespoke nature of my products, the Consumer Protection (Distance Selling) Regulations 2000 do not apply so I respectfully ask all customers to choose their images with care and consideration. Every item sold is made to order to your specific requirements and a refund is not automatically given if you change your mind.
You may cancel your order at any time up until it is in production and receive a full refund. The status of your order can be checked at any time by logging into your customer account.
For full information on returns and cancellations please see my Terms & Conditions.
I want to download or license an image that I found on this site. How do I do that?
Please email your request to firstname.lastname@example.org giving the code number of the image and how the image is to be used and I will get back to you with details of licensing terms and costs.