Frequently Asked Questions
Order Cut-Off Times for Christmas 2020 Delivery
All Canvas, Mounted and Dibond Mounted Prints and Print Only orders to USA & Canada - Monday 7th December 2020
Print Only - Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Channel Islands inc. Isle of Wight & Isle of Man, Mainland EU - Monday 14th December 2020
Print Only - Mainland UK - Friday 18th December 2020
How long does it take to print my order?
All prints and canvases are manufactured 'on demand'. Print Only orders are usually shipped within 2-3 business days of your order, mounted and Dibond prints within 3-4 business and canvases within 6-8 business days. Print Only orders made before 12 noon Monday - Thursday (GMT, excluding holidays) it is possible that your order will be shipped the following day.
Do you ship outside of Mainland UK?
Yes. Shipping is charged at cost and therefore depends on the size, weight and destination of the package. If you would like to know the shipping cost for your address go to the image page, choose the size and type of print required and then complete the 'Request Price' form.
Website Shipping Areas:
Print Only Options - Mainland UK, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Channel Islands inc. Isle of Wight & Isle of Man, Mainland EU, USA & Canada
Mounted Prints, Dibond Prints & Canvases - Mainland UK, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Channel Islands inc. Isle of Wight & Isle of Man, Mainland EU
All print options to other areas not specified - price available on request.
How long does delivery take?
Once your order has been printed and despatched please allow the following timescales for delivery to your chosen address:
Art Prints, Mounted Prints & Dibond Mounted Prints
Mainland UK - Next Day
Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Channel Islands inc. Isle of Wight & Isle of Man - 2 working days
EU Zone 1 - 2-3 working days
EU Zone 2 - 3-5 working days
USA & Canada - 7-10 working days
All UK & Mainland EU - 2-6 working days depending on area
The print is a gift - can I have it sent direct to the recipient?
Prints are shipped without any paper invoices so you can opt to have the print delivered to any address - simply add a note to your Paypal payment or send your delivery instructions to email@example.com. Please note that the destination address cannot be changed once the order has been shipped. The shipping charge will be calculated on the destination address.
How will my prints and mounted prints be packaged?
Any photo print smaller than 20” will be sent flat in a cardboard envelope or box with protective rigid packaging. All photo prints larger than and including 20” prints will be sent in purpose made print tubes dependant on the size and quantity of the prints ordered. Mounted, Dibond Mounted and Canvas prints are packaged in bespoke size corrugated cardboard boxes with protective corners and individual wrapping to ensure they arrive safely.
What do you use for your packaging?
Packaging cartons are made from a minimum of 75% recycled material and are fully recyclable.
Where is my order?
As soon as your order ships, I will send an email confirmation including tracking details to the mail address that you provided when you placed your order.
What happens if my print doesn't arrive?
Please allow the delivery times shown above for your print to arrive. If you have not received your print after this time please contact firstname.lastname@example.org and I will investigate. If the parcel has been confirmed lost with the couriers a replacement will be re-printed and dispatched free of charge.
What happens if my print is damaged in transit?
In the unlikely event that your photo prints do get damaged then please notify me within 2 working days of receipt so I can investigate the issue and contact the couriers. Please notify me by emailing email@example.com quoting your ORDER ID which can be found in your confirmation email. You should also attach a couple of images of the damaged products and / or packaging and I will respond with a resolution.
What is your cancellation / return policy?
If you're not happy with a purchase that you made on realworldart.co.uk you can return it within 30 days of the order date. As soon as it arrives, you will be issued a full refund of the print price. Please note that outgoing and return shipping costs will not be refunded unless the return is due to a defect in quality.
I want to download or license an image that I found on this site. How do I do that?
Please use the form on the Contact page to send your request giving the code number of the image and how the image is to be used and I will get back to you with details of licensing terms and costs.